Refund

Refund Policy

Effective Date: 09.01.2024

Introduction

At Smokyoki.com, operated by Plan B Trading LLC, we are dedicated to ensuring customer satisfaction. This refund policy outlines the procedures for returns, exchanges, and refunds for our products.

Damages and Issues

If you receive a damaged or defective item, please contact us immediately at info@smokyoki.com. We will require the following information:

• A description of the damage or issue.
• Photographic evidence of the damage (if applicable).

We will work with you to resolve the issue promptly, which may include a replacement or refund.

Exceptions

Certain items are non-returnable or have specific return limitations:

• Non-Returnable Items: Gift cards, downloadable software products, and any items marked as final sale cannot be returned.
• Return Limitations: Items must be returned in their original condition and packaging. Any signs of wear or use may result in a refusal of the return.

Exchanges and Refunds

• Exchanges: If you wish to exchange an item for a different size or color, please contact us within 30 days of receiving your order. The item must be in its original condition.
• Refunds: Refunds will be processed within 7-10 business days after we receive the returned item. The refund will be issued to the original payment method used at checkout.

Contact Information

For any questions or concerns regarding our refund policy, please reach out to us:Email: info@smokyoki.com

Phone: [Insert Phone Number]

This refund policy should be customized with specific details relevant to Smokyoki.com and Plan B Trading LLC. It is advisable to consult with a legal professional to ensure compliance with applicable laws and regulations.