Delivery & Payment

Delivery and Payment

Effective Date: 9.1 2024

Introduction

At Smokyoki.com, operated by Plan B Trading LLC, we strive to provide a seamless shopping experience. This document outlines our payment and delivery policies, including shipping options, costs, and payment methods.

Shipping Options

We offer various shipping options to accommodate our customers' needs:

Domestic Shipping: Available across the United States using carriers such as FedEx and USPS.
International Shipping: We ship to select international destinations. Please check our shipping zones for availability.

Supported Shipping Zones

Domestic Zones: All 50 states in the U.S.
International Zones: Countries served include Canada, Mexico, and select countries in Europe and Asia. For a complete list of international destinations, please contact us at info@smokyoki.com.

Shipping Costs

Shipping costs are calculated based on the following factors:

Shipping Method: Standard, expedited, or overnight options.
Package Weight and Dimensions: Heavier or larger packages may incur higher fees.
Destination: Rates vary based on the distance from our warehouse.

Customers can view estimated shipping costs at checkout before finalizing their orders.

Order Processing and Delivery Times

Order Processing: Orders are typically processed within 1-2 business days.
Delivery Times:
- Domestic Standard Shipping: 3-7 business days.
- Expedited Shipping: 2-3 business days.
- Overnight Shipping: Next business day delivery available for orders placed before 1 PM EST.
- International Shipping: Delivery times vary by destination; typically 5-14 business days.

Returns and Exchanges

We want you to be satisfied with your purchase. Our return policy includes:

Returns: Items can be returned within 30 days of receipt. Products must be unused and in original packaging.
Exchanges: We accept exchanges for different sizes or colors of the same product.
Damaged or Lost Packages: If your package arrives damaged or is lost in transit, please contact us immediately at info@smokyoki.com for assistance.

Payment Options

We accept various payment methods to ensure convenience:

Credit/Debit Cards: Visa, MasterCard, American Express, Discover.
PayPal: Secure online payment option.
Other Methods: Additional payment options may be available at checkout.

Payment Requirements and Instructions

To complete your purchase:

Select your desired items and add them to your cart.
Proceed to checkout and enter your shipping information.
Choose your preferred shipping method.
Select your payment option and enter the required details.
Review your order and submit your payment.

You will receive an order confirmation via email once your payment is processed successfully.

Contact Information

For any inquiries regarding our payment and delivery policies, please contact us:Email: info@smokyoki.com

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